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FAQs
Frequently Asked Questions
1. What are the embroidery and printing options?
2. What are the minimum order quantities?
3. How accurate is the information on this website?
4. Who uses promotional products?
5. What can I use promotional products for?
6. What do I do if I want to cancel my order?
7. What is a set-up charge?
8. Can I return my merchandise if I am not satisfied?
9. How do I submit my artwork?
10. How fast is Action Australia's product lead-time?
11. How will my goods arrive?
12. What are my delivery options?
13. How do I order?
14. What are my payment options?
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Visit our printing page for a brief overview of screen printing, pad printing, photo transfer, laser engraving, embossing, etching and embroidery and typical uses for each.
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This varies from product to product. Call us on 1300 626 348 to discuss quantities.
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We make every effort to ensure that all information on this website is correct at the time of publication. Occasionally, however, a typographical error may occur. While we try to portray our merchandise as accurately as possible, colours may vary slightly due to the quality, type and variations in your computer monitors.
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The simple answer is, if you are in business you need promotional products. They are the most cost effective way to promote your business.Even if you aren't in business promotional products are also used for weddings, parties, birthdays, special events etc.
With thousands of products available their uses are endless.
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There are literally endless uses for promotional products. The most common uses are;
- Brand building activity - (direct mail, brand relaunches etc)
- Events - (tradeshows, expo's, conferences etc)
- Sales & Marketing campaigns - (sale rep "leave behinds', POS displays etc)
- Corporate identity (eg staff uniforms & kits, office signage etc)
- Staff and customer incentive and rewards programs (eg GWP, prizes, awards, xmas gifts,loyalty programs etc)
- Community spirit activity (eg fund raising, sponsorships as well as promoting community issues such as the environment etc)
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Simply call us at 1300 626 348 to discuss the cancellation options.
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A set-up charge applies to the decoration of your chosen product. It is the initial cost to prepare the plate, screen or machine for placing your brand or message on your chosen product. Set-up charges vary by product and by decoration type. We will provide you with clear advice on your decorating options, including set-up charges when organising your order.
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Returns must first be cleared with our Customer Service Department, call 1300 626 348. If your shipment is damaged upon arrival, please notify the delivering carrier. Our returns guidelines are: You may request in writing to return to Action Australia any product supplied by Action Australia only if the product is defective or was not supplied in accordance with the terms of the signed order, provided also that any such return request is made within thirty (30) days of receipt of the product. We will then credit to your account the amount agreed by Action Australia for the return.
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You can submit artwork digitally by sending us an EPS or similar electronic file. We will confirm with you what format is required when we commence the job. We also offer full creative services so we can create, design or adapt images for your project if needed.
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Action Australia can turn projects around fast. Lead (production) times vary by product, volume and for local or international orders. Generally orders produced locally are processed within 14 to 21 days while orders manufactured internationally will require 12 weeks for production and freight. If you have specific deadlines, we will work with you on planning to ensure delivery within your required timeframe. If you need it in a week let us know and we will see if we can find the way to help you.
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Before commencing production we will advise you of the freight costs and delivery times. For our Australian customers, we have both road and air freight services depending on the size and urgency of the consignment. For our overseas customers we use both air and sea freight once again, depending upon your requirements.
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All orders will be shipped by courier, where possible. Shipping and processing will be prepaid and added to your invoice. You need to advise us if you require insurance. Express and alternative delivery options are also available upon request.
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Simply call us toll free at 1300 626 348, fax 02 9901 3600 or email us a quote request from this website.
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We accept EFT, cheque, Visa or MasterCard. Note: Visa and MasterCard attract a 2.5% processing fee.
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